Return / Refund Policy
⇒ We do not accept returns, exchanges or cancellations due to customer's convenience.
[Examples of cases where returns, exchanges, and cancellations are not possible]
- Return / exchange / cancellation due to customer's convenience such as wrong image, wrong frequency, wrong order, duplicate order, etc.
- Products that are damaged or soiled by the customer.
- Items that are more than 5 business days old.
- Items that have been used even once, items that have been opened.
- The outer box is not damaged in use of the product .
- If the item is returned to our shop due to a long absence or refusal of receipt by the customer. * A separate shipping fee will be charged for reshipment.
- After shipping the product and notifying the tracking number, we will not contact you. After leaving Japan, please contact the nearest post office or customs directly based on the tracking number. There have been cases where out-of-office notifications and storage notifications have not been received.
⇒ If there is a delivery error in our shop or the product is defective, we can return or exchange it.
[Example of cases where returns, exchanges, and cancellations are not possible]
- When the order details and the arrived item are different.
- When the arrived product contains a defective product.
- Please contact us within 5 business days of the arrival of the product with your name, order number, and details of the defective product. We will check the defective product and guide you to replace it.
- We do not accept exchanges or returns for items that are contacted after 5 business days, without contact. In addition, the defective product will be required for replacement with the manufacturer, so please discontinue use and store it temporarily.
- Unless it is not possible to exchange the product, such as a discontinued product, we will only exchange it for the same product.
- Please note that we cannot accept returns or refunds.
- Initial defects of contact lenses differ depending on the manufacturer, so please contact us by e-mail. After confirming the email, we will get back to you as soon as possible. We will respond to inquiries outside the response hours sequentially from the next business hours, so please wait for a while.
- For customers who buy in bulk with one order, we also understand the circumstances such as "I have stocked up but do not open it now" and "I bought it at the time of sale but I do not plan to use it yet". We judge that it is the customer's own responsibility including.
- Please note that we will only accept returns and exchanges for defective or misdelivered items if you contact us within 5 business days of the arrival of the item, not "after opening the item". note that.