COVID-19 is raging all over the world. The effect has also occurred on international logistics. We will inform you of the situation we are aware of and what to do about it.
Also, as of today, these are conditions that can be confirmed from within Japan. For more details, please contact your customs office or the shipping company.

■ EMS delivery prohibited area
International flights have been reduced or stopped.
Japan Post has announced that it will stop accepting EMS for the following countries.
Latest information

Asia: China,
North America: USA
Oceania: Australia, New Zealand

Countermeasures:
You can choose a shipping method other than EMS for these areas.
DHL: The fastest and fastest way to deliver.
YAMATO GLOBAL Courier: A method that can be delivered at an economical cost.

Please confirm the final shipping cost on the order confirmation screen.

 

 ■ About EMS delivery delay
The number of personnel at logistics companies in Japan and the customs offices in each country has been reduced.
It takes longer than usual to depart from Japan and inspect at the customs office of the customer's country. There are also reports of cases where it took three weeks to leave Japan. Cancellation due to delivery delay is not possible. Please acknowledge it before ordering.

Areas where shipping is possible, but it takes a significant amount of time to leave Japan
Asia: Hong Kong Taiwan, Korea, Singapore, Thailand, Macau
North America: Canada

 

 We pray for your safety and health.

April 23, 2020 — AtsumiAkane