Refund policy

Policies about return / refund

⇒ We do not accept returns, exchanges and cancellations due to your convenience.

[Example of cases where we can not return / exchange / cancellation]

  • Image differences, frequency errors, order mistakes, heavy order, etc., return, exchange and cancellation of customer's convenience.
  • Products that your customers themselves were damaged and dirty.
  • It is a product that has been more than 5 business days from the product arrival.
  • Products used at a time, opened goods.
  • merchandiseUsage of the extraneous box with no hindrance.
  • If it has been returned to our shop by long-term absence or by customer receipt.※ We will pay additional shipping for re-shipping.
  • After shipping the product, after the tracking number notification, we do not contact from our shop. After leaving Japan, please contact the nearest post office and customs based on the tracking number. There are cases where notification of absence or storage is not possible.
⇒ Delivery errors of our shop and if the product is a defective product, it is possible to return or exchange.

[Example of cases where we can not return / exchange / cancellation]
  • If the ordered product is different from the order.
  • If the arrival product contains defective products.

[When it corresponds to the above]
  • Please contact our shop within 5 business days from arrival of the product to our shop. We will check the defective product in our shop and provide information on replacement.
  • Five business days have passed by the day, we can not accept exchange and return without contact. In addition, we will cancel use, as it will be necessary for replacement with the manufacturer.
  • It is only the exchange of exchanges with the same product except when it is not possible to interchange the sale finished product.
  • Please note that we can not respond to returned goods and refunds.
  • The initial failure of the contact lens is different depending on each manufacturer, so please contact us by email. After confirming the mail, we will introduce you from our shop. We will contact you from the next business hours from the next business hours, so please wait for a while.
  • Customers who are buying together in one order, We will judge our customers' self-responsibility.
  • In addition, please note that it will be limited to defective products and mishandled products that you contacted "after opening the product", not the response to returned goods, so please be aware in advance. .